What Water System Hacks Have to Do with Your Business
Unless you’ve been living under a rock, you’ve probably heard the reports of cyberattacks targeting various water systems across the country. Note the paragraph from the above linked story (emphasis ours): “For instance, in 2024, the Environmental Protection Agency’s Office of Inspector […]
Digital Clutter Is Still Clutter
Take a look around your office. Chances are, it’s reasonably clean. Maybe there’s some paperwork sitting on a desk. Maybe somebody has a stack of folders that hasn’t moved in six months. But for the most part, businesses are pretty good at recognizing physical […]
5 Lessons From an AI Hacking Incident
AI won’t become Skynet, achieving sentience and plotting to overthrow humankind. The danger of AI is that it will function exactly like human beings CAN function, EXCEPT at super-charged speed and scale. It is restricted only by its users’ intent […]
The Business Cost of Delayed Decisions…and 6 Solutions
The average business owner makes hundreds of decisions every week. These range from trivial to business-altering. But every business owner also knows those decisions floating around out there that need to be […]
Vendors and Cyber Risk
You may have received a letter recently from a local medical provider notifying you of a cyber incident involving stolen data. Although it made the local news, we won’t mention the provider because it seems like this […]
The Four Types of Business Bottlenecks
Every business eventually reaches a point where growth slows. More customers are coming in, employees are busier than ever, and everyone feels like they’re working harder, but somehow the business isn’t moving faster. When that happens, it’s tempting to […]
Change Management: Controlling the Chaos
Every business reaches a point where something must change. Maybe it’s that spreadsheet everyone hates but nobody wants to replace. Maybe it’s a process that made sense when you had five employees but has become a […]
The Hidden Cost of Tribal Knowledge
Most organizations have experienced the bottleneck of tribal knowledge – that is, when that one guy on the team is out for surgery, and suddenly everyone realizes he’s the only one who […]
The Case of Chronic Interruption
If you’re a business owner or leader, you are likely experiencing a chronic case of constant interruption. Phone calls, Teams pings, meetings, email pile-up, and mid-hallway stops by your team asking “what about this?” Studies show that it […]
The Unlocked Door Problem: How AI Is Changing Cybersecurity for SMBs
Think about your line of business software as an elaborate, massive building complex. In this large complex, there are many entrances and exits. Most of these are secured. But due to its sheer size […]
Robot Vacuums and Pizza Hut: Some AI Lessons for Business Owners
Every day brings a new story (or three) about the promise and pitfalls of AI usage in business. We’ve written previously about both (promises and pitfalls), including: How AI engine Perplexity can help you […]
Switch Costs Are Real; Staying Put Costs More
Every business owner faces the dreaded decision to switch vendors. You’ve probably been there before, and you know that this decision often comes with stress, frustration, and confusion. These “switching costs” often prevent business owners […]