Change Management: Controlling the Chaos
Every business reaches a point where something must change. Maybe it’s that spreadsheet everyone hates but nobody wants to replace. Maybe it’s a process that made sense when you had five employees but has become a […]
The Hidden Cost of Tribal Knowledge
Most organizations have experienced the bottleneck of tribal knowledge – that is, when that one guy on the team is out for surgery, and suddenly everyone realizes he’s the only one who […]
The Case of Chronic Interruption
If you’re a business owner or leader, you are likely experiencing a chronic case of constant interruption. Phone calls, Teams pings, meetings, email pile-up, and mid-hallway stops by your team asking “what about this?” Studies show that it […]
The Unlocked Door Problem: How AI Is Changing Cybersecurity for SMBs
Think about your line of business software as an elaborate, massive building complex. In this large complex, there are many entrances and exits. Most of these are secured. But due to its sheer size […]
Robot Vacuums and Pizza Hut: Some AI Lessons for Business Owners
Every day brings a new story (or three) about the promise and pitfalls of AI usage in business. We’ve written previously about both (promises and pitfalls), including: How AI engine Perplexity can help you […]
Switch Costs Are Real; Staying Put Costs More
Every business owner faces the dreaded decision to switch vendors. You’ve probably been there before, and you know that this decision often comes with stress, frustration, and confusion. These “switching costs” often prevent business owners […]
Competitive Edge and IT: Eliminating Digital Friction
Most folks never think about IT as providing a competitive edge. Most folks think of IT as boring, at best, but mostly annoying or even a giant headache. And if […]
One More AI Reality Check: Productivity
For all the noise about AI and its supposed high impact on business, the reality showing up in real-life research is showing more complicated. Last week, we wrote about Workslop, the problem of shoddy AI-generated work […]
Five Tips to Avoid AI “Workslop”
It’s in your inbox, X feed, LinkedIn feed, and, well, all the other feeds. It’s front and center at conferences, webinars, and coffee gatherings. “932 Ways to Use AI in Your Business.” Listen, we’ve said it before. You […]
AI, Cybersecurity, and Social Trust
Yet another AI article, you say? You can’t open a browser lately without someone breathlessly explaining the next AI breakthrough. Usually, it’s some grandiose promise of how AI will revolutionize business, and usually it leaves you scratching […]
Subscription Sprawl
One of the great confusing curses of the digital age is the excess of subscriptions we all seem to have. Recently, I signed into a personal platform looking for something, only […]
Vendors and Your Risk Management
Your Biggest IT Risk May Not Be Inside Your Business When business owners think cybersecurity, they usually associate it with locking down their own systems and network: tools, policies, practices, and procedures that reduce cyber risk. Obviously, those things are crucial…but they […]