One of the most humdrum parts of your business happens to also be the cause of a lot of Drama IT. In fact, our first “touch point” with many clients is due to some issue with email.
Below are a few real-life examples of common email problems that resulted in Drama IT.
Drama Email Example 1: Security (or lack thereof) leads to lost transactions
Consider Company A. Smart folks. Growing like crazy. Clear vision. When they called us, they’d been receiving some odd payment requests and were uncertain which invoices were real and which ones weren’t. When we took a peek, it turned out they’d had a serious (and kinda unique) email breach in which cybercrooks sat in their email. Why? Because they were using unprotected, non-business-grade email and were wide open to a password breach.
And then there’s Company E. They had no IT MSP, no email protection, but were doing a lot of wire transfer instructions via email. Cybercriminals got into their email, sat in on their network like silent squatters, watching and waiting. When a huge monetary transaction came through, the cybercriminals swooped in and snatched the whole thing. The clients were left holding the bag, lawsuits followed, and trust evaporated.
Drama Email Example 2: Email Migration Leads to Missing Data
The whole lifeblood of your business is your information – the data and expert institutional knowledge accrued over years. Consider Company C. This is one of those outfits with a small number of computers, but a massive amount of valuable data. They tried to switch email platforms on their own. Suddenly, files vanished, contacts disappeared, and a whole lot of very important stuff just… went missing. That’s the chaos of DIY IT in the inbox.
Once they called us, we got them set up with secure, business-grade email, and thankfully were able to find the valuable data they thought they had lost.
Drama Email Example 3: Security (or lack thereof) leads to damaged reputation
If lost revenue and lost proprietary data don’t get your attention, how about lost reputation? Company G built a solid reputation in the local community, only to see it called into question by email breach. Cybercriminals got into their network, and started sending fake invoices out to customers. Some customers paid the bills and got mad later they’d been over-charged. Some customers didn’t pay, but still got mad since it seemed like the provider was either incompetent or trying to milk them for all they were worth. Thus, that reputation they’d spent so much time building went “poof” within a few weeks due to a “simple” email breach.
Here’s the thing: email isn’t just communication anymore. It’s access. It’s identity. It’s trust. It’s how your clients, vendors, and banks know it’s you. And if your email isn’t secure, you’re not just risking spam. You’re opening the door to Drama IT of the worst kind—the kind that empties bank accounts, grinds production to a halt, or even shows up in court.
Drama IT loves bad email hygiene.
It thrives on weak passwords, free platforms, and outdated protocols. But here’s the good news: business-grade email and good email hygiene isn’t complicated. It’s just smart.
If you’re not sure what kind of email you’re using, or you haven’t reviewed your email security in a while, now’s the time. Because the only thing worse than getting hacked is realizing it could’ve been prevented with one simple change.
Don’t let your inbox be the first act in your business’s drama story. Let us help you cut the cord on Drama IT.