Once, at a previous house, we called a service provider to come check out a problem we were having. After an hour or so, they informed us they needed to order a part and left…and never came back. When we called back the next day, the company said they had no record of our service there. Thinking maybe we called the wrong people, we called about a dozen companies in the same industry trying to find out WHO had been to our house? Nobody could confirm it.   

About six months later, the first company sent us a bill in the mail…for work they never did. 

Many companies come to us with similar stories of Disappearing IT guys. For example, in one case, these Disappearing IT guys were an IT MSP who ghosted the client after a major cyber incident. It was clear the MSP had simply been cashing the client’s monthly checks and not doing the work they were being paid to do.   

In another case, a medium-sized business had “gotten along” with an “impromptu IT” guy who worked Help Desk-type tickets part-time. Except when this company faced a significant outage, their impromptu guy couldn’t leave his “real” full-time job to come help on site. Nor did this company realize that this part-time, one-man-band IT guy had no capability to implement and monitor cybersecurity for this client, leaving huge security gaps even the impromptu IT guy didn’t know about. 

This is Drama IT.  

This kind of vanishing act isn’t as rare as you might think. Business owners might partner with “that guy someone’s cousin knows” because it’s cheap and easy. Until it isn’t. Until something breaks, and you’re left holding the bag with no clue how anything is set up, no documentation, and no one answering your calls.  

Or, just as often, we see businesses assign an internal employee to the job because he can make the printer work or manage password resets. Then this “tech guy” leaves….and takes all the passwords with him. No records. No roadmap. No SOPs. Or maybe he left all these things, but you are just now realizing how much he actually did. 

Or, again, a business hires an IT MSP based off a Google search and website, only to find out they aren’t local when on-site help is needed.   

Drama IT thrives on this kind of abandonment. It shows up when there’s no accountability, no planning, and no professional oversight. It loves it when your IT is a mystery only one person understands—and that person is gone when it matters most.  

Let’s be honest: IT is not a set-it-and-forget-it situation. You need consistency. You need a team and not a ghost.  

So if your tech guy is more “mystery” than “present,” it might be time for a change. Because the only thing worse than a crisis is facing it alone.  

Let’s make sure the next time things go sideways, you’ve got a real team behind you. A team who understands your mission and wants your business to succeed (instead of simply collecting a paycheck). No ghosts. No drama. Just No Drama IT.